Phone Systems FAQs
1: How does CTS assess what telephone solutions are best for our business model?
2: How can I be sure that the solution you offer is really the best one for our business?
3: How do I know what telephone system to choose?
4: How reliable is CTS Tech and the telephone solutions you offer?
5: Why should I buy a phone solution from CTS?
7: What happens to the programming on the system if we have a major power blackout?
8: What about upgrades to the telephone system when my business grows or when my needs change?
9: If I have any problems with my new phone system, how do I get it fixed?
10: How quickly will my order be delivered and new system installed?
11: What guarantees do you offer with all your products and installations?
12: What experience do your technicians have in installing telephone systems?
13: Can I make conference calls from our system and if so how do I set it up?
15: How many of my staff will be trained on the new system?
16: If I want to extend beyond the standard training offered can this be arranged?
17: Is it easy for us to update the voice mail messaging on our system?
18: Do we need to purchase a message on hold service or is this available as part of our solution?
19: How much down time will our business face during the installation process of a new system?
20: What other communications solutions does CTS offer?
1 Q: How does CTS assess what telephone solutions are best for our business model?
A: Whether you email us, or call 1-877-745-5517, our consultants adopt a proven and methodical process to guarantee you the right solution. It covers staff requirements, company needs, future needs, mobility, cutting costs and much more. It’s why our solutions are so successful.
2 Q: How can I be sure that the solution you offer is really the best one for our business?
A: Unlike other phone companies where there are no guarantees - CTS takes all the risk for your peace of mind.
3 Q: How do I know what telephone system to choose?
A: You don’t. This is why we give you choice with a huge selection of leading brands – Samsung and Avaya being among our top most requested with highest satisfaction rating. Different phone systems have different strengths, weaknesses, features and costs. The right solution is the one that meets your specific needs and budget best. This is where our team’s phone system knowledge and experience makes a huge difference.
4 Q: How reliable is CTS and the telephone solutions you offer?
A: You are covered by a full manufacturer’s warranties which range from 12 months to 5 years and cover defective parts. CTS also offers a Protection Plan for the ultimate protection and insurance for your phone system. This covers labor/service fees outside the warranty as well as guaranteed response times and service level agreements. We are also happy to introduce you to satisfied customers and show you work we have installed and let you hear how reliable our customers think we are.
5 Q: Why should I buy a phone solution from CTS?
A:
- Massive selection of leading phone system brands
- Hassle free installations.
- Expert advice
- Help you cut costs
- Easy Payment options
- One Stop Shop
- Excellent customer service
- Full Warranties
CTS is leading the way in communications for very good reasons. Get your next phone system from CTS and you’ll also experience absolute peace of mind.
6 Q: Can I manage the telephone system and make changes for staff lists, speed dial numbers, etc?
A: CTS is one of the few companies that actually provide our customers with their own administration software. Depending on the phone system this may require extra parts.
This allows you to make basic additions, moves, and changes when you want! If you need us beyond that we’re always here to help.
7 Q: What happens to the programming on the system if we have a major power outage?
A: Most phone systems will be OK – phone systems have flash-based memory which will store all the data.
As additional backup we always recommend an uninterrupted power source this way if your area experiences power outages, your system will never go down.
8 Q: What about upgrades to the telephone system when my business grows or when my needs change?
A: When we tailor a solution for you we allow for future growth. As your company expands, so can the system you chose.
9 Q: If I have any problems with my new phone system, how do I get it repaired?
A: Just give us a call on 1-877-745-5517, or email moc.sysletmotsucnull@troppus. Let us know what the problem is, when you first experienced it and who the best person is to deal with it in your organization for troubleshooting with our technical department.
10 Q: How quickly will my order be delivered and new system installed?
A: Once we have your agreement form we begin the process. The entire process takes 2-14 working days as we are very thorough.
11 Q: What guarantees do you offer with all your products and installations?
A: All the products we supply and install are covered by full manufacturer’s warranties (1 – 5 years). You also have the option to buy a CTS in-house warranty.
12 Q: What experience do your technicians have in installing telephone systems?
A: The technicians installing your solution are handpicked, fully accredited and authorized, and have extensive hands on experience with whichever brand you chosen to have in your business.
They are polite, punctual, and will ensure you system gets installed in a hassle free and timely manner.
13 Q: Can I make conference calls from our system and if so how do I set it up?
A: Conference calls are really easy on the phone systems CTS provides. If it is important to your business you will be shown during your hands on professional training for the phone system.
14 Q: What training and support do you offer on using the new system and understanding the functions it offers?
A: When you choose CTS you choose a full support service. At first, you will receive a system training showing you how to operate the system, transfer calls, hold features and voicemail. However, we also offer a fully tailored training program to suit your needs. The advanced training really gets deep into the system, showing you how to do the more valuable things like add/moves/changes and basic programming functions, a worthy investment at a small classroom fee.
15 Q: How many of my staff will be trained on the new system?
A: You can have as many staff as you like. They just need to be present on the day the session takes place, which is directly after the system is installed.
16 Q: If I want to extend beyond the standard training offered can this be arranged?
A: Of course, just ask our customer service team and we can arrange a session. A session lasts between one and three hours, depending on your situation.
17 Q: Is it easy for us to update the voice mail messaging on our system?
A: Yes, you will be shown this as part of the introduction training session and it is also in the manual you received as part of your introduction to your new system.
18 Q: Do we need to purchase a hold service or is this available as part of our solution?
A: This really depends on what phone system you selected, sometimes it’s included and sometimes it is not, just ask your consultant what applies to your system.
19 Q: How much downtime will our business face during the installation process of a new system?
A: In general your phone lines will be down about half an hour per phone, but the technician can always redirect the calls during that period to a staff member’s mobile phone, so that no calls will be missed. With today’s technology and CTS’s installation experience there should be no impact on your business.
20 Q: What other communications solutions does CTS offer?
A: At CTS we are a one-stop shop.
We have solutions for most communication requirements:
- VoIP
- Network Support
- Audio/Visual
- Conference Phones
- Voice and Data Cabling
